PetSmart Reviews

My prescription was filled without any hassle, and the pharmacy order showed up quickly. I didn’t run into any real issues, so I’m glad I trusted my instinct and went with them...

I stopped by petsmart yesterday to grab a few things, it was a really easy trip. The store was super clean, which I always appreciate in a pet store. No weird smells, the floors looked nice, and the aisles weren’t all cluttered or messy like I’ve seen at some other places. I found the cat food, toys, and treats without having to wander around forever, so I was in and out quickly. Overall, it was a smooth, stress-free visit

I adopted my cat at a rescue event at PetSmart it went well. The staff was really nice and answered all my questions, though the paperwork took longer than I was expecting—like, I thought we were almost done and then suddenly there was another form. But overall I’m really happy with the experience, and she’s already settled in like she’s been here forever.

They did a really nice job grooming my dog, he came out looking so clean and adorable it reminded me of when he was a puppy after his first bath. The only downside was that pickup took longer than I expected, so I was waiting around a bit. Still, I was happy with how he looked in the end

I took my puppy to the beginner training class, it was better than I expected. The trainer was super patient and gave us simple things to work on at home, which was really helpful. My dog still gets distracted a lot, but he’s definitely listening better now, which is kind of exciting to see. I do wish the class had been a little smaller, but overall, I’m really glad we went...

I did end up getting points quickly and saved a bit on my dog food, which was nice. I just wish it didn’t take so much clicking around and keeping track of everything to actually use the rewards.

I like PetSmart overall, but to me the prices can feel a little high when there isn’t some kind of promo going on. I do appreciate the coupons and pickup deals when they’re available, though sometimes they’re great and other times they don’t really help much. I still shop there when it’s convenient, but I personally wish their regular prices were a bit more reasonable.

The website is easy enough to get around and find what I need, so that part’s fine. But the app is kind of the problem here. It freezes sometimes, and I’ve had cart changes not save, which is annoying. Checkout does work, but it feels slower than it really should. Not a bad experience overall, but they definitely need to fix the app.

My dog came home from boarding seeming totally fine, so no major complaints there. But day camp pickup felt a little chaotic and rushed, like everyone was racing against the clock. The updates were also kind of hit or miss, which had me wondering what epic adventures, or dramatic nothingness, were happening during the day. Overall, not bad, just average.

I stopped in today and the checkout line was moving kind of slow. I waited longer than I thought I would, which was a little frustrating, but... hopefully it was just a busy moment or something.

I’ve been using PetSmart autoship for my dog’s food, and it’s been smooth. I was going to say I haven’t had any issues, but one reminder email did show up a little later than I would’ve liked. Still, changing the delivery date or skipping a month is simple, and it definitely saves me from making an extra trip to the store.

I’m always a little nervous with pickup orders because I worry something will be missing or swapped out, but this one went really smoothly. My order was ready when I got there, and everything matched exactly what I picked online. No missing items, no random substitutions, which was a relief. It was easy, saved me time, and made me feel better about using pickup again

I picked up a dog bed and a couple toys from petsmart, and it mostly confirmed what I already thought, their stuff is usually solid. The bed has been washed a few times and still looks nice, which is a big plus. One of the toys did rip earlier than I wanted, but I kind of expected at least one toy to not last forever with my dog anyway. Overall, the quality seems good and durable enough. I’d give it 4 stars.

Took my dog to the vet clinic inside PetSmart for his shots and a quick checkup, and it went well. The staff was friendly, and the vet explained everything in normal human language instead of doing that mysterious medical-code thing where you just nod and hope you understood.
The only reason I’m knocking it down to 4 stars is we waited about 20 minutes past our appointment time. Not the end of the world, but part of me was sitting there like, what’s really going on behind those doors? Secret pet meetings? Anyway, my dog was treated well, everyone was nice, and I’d go back.

I ordered a dog bed from petsmart, but it ended up being smaller than I expected, so I returned it. The return itself wasn’t too difficult, but I did have to reach out to support because I wasn’t sure what was going on with my refund. Compared to what I’ve heard from other shoppers, my experience wasn’t awful, but it definitely felt slower than some other stores I’ve used. The money finally showed back up on my card after about 10 days. I’d still shop there again, but I do wish they gave better refund updates along the way.

I pulled up and they brought my order right out, so the pickup itself was super smooth. it was about as easy as it could be. That said, I’m still expecting some kind of compensation or credit if there were any issues with the order or the timing

My dog got spooked during grooming and slipped his leash for a second, which definitely rattled me. Staff moved fast though and kept him away from the door.

They explained it, checked him over, and made sure he was okay before we left. I do wish they’d called sooner, but overall they handled it well and I’d go back.

I had an issue with my online pickup order, but the cashier immediately called someone over to help. They got it sorted out quickly and, didn’t make me feel like I was being a bother at all. The woman at customer service was super patient too, and she even helped me pick out the right food for my dog. Overall, it was a easy visit with genuinely nice people. I’d definitely go back.

PetSmart is only a few minutes from my house, so it just feels like the obvious place to swing by after work. Parking is easy, and I never have to overthink it. Grabbing food and litter there feels way less like a chore.

I ordered some dog food and a couple of toys from PetSmart, and the billing part was hassle-free. The total on my card matched exactly what I saw at checkout, and I got the email receipt right away, which I appreciated. No surprise fees or weird double charges. That said, the whole experience was basic and didn’t really stand out beyond that. Still, it’s nice when the simple stuff actually works the way it should